Your privacy matters to us. This Privacy Policy explains exactly what personal data pro88 collects, why we collect it, how it is used and protected, and the rights available to you as a registered player in Indonesia.
Last Updated: 1 January 2026Pro88 operates https://pro88.vu as an online gaming platform offering sports betting, live casino, and slot games to adult players in Indonesia. As part of delivering these Services, pro88 collects and processes certain personal data about the individuals who register for and use the platform. We recognize that the responsible handling of personal data is fundamental to the trust our players place in us, and we are committed to treating all personal information with the highest standards of care, transparency, and security.
This Privacy Policy describes, in plain and professional terms, the types of data we collect, the purposes for which it is processed, the circumstances under which it may be shared with third parties, and the rights available to you regarding your own information. This policy should be read alongside our Terms & Conditions, which are incorporated by reference and govern the overall relationship between pro88 and its registered players.
If you have questions about any aspect of this policy at any time, our 24/7 support team is available via live chat on the platform and can be reached by email at support at pro88.vu.
The following terms have specific meanings in this Privacy Policy:
When you register for an Account, complete KYC verification, contact our support team, or participate in any promotion, you may provide pro88 with the following categories of Personal Data:
When you access and use the pro88 platform, our systems automatically collect certain technical and behavioral data, including:
Pro88 collects Personal Data through the following channels:
Pro88 processes your Personal Data for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management — creating and maintaining your Account, authenticating your login sessions, and enabling Account recovery. | Identity Data, Contact Data, Technical Data |
| Identity verification (KYC) — confirming your age (21+), identity, and residential status in accordance with our responsible gaming obligations and internal compliance policies. | Identity Data, Verification Documents |
| Transaction processing — processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and other accepted channels; reconciling Account balances; and maintaining a complete audit trail. | Financial Data, Transaction Data, Identity Data |
| Fraud prevention and security — detecting and investigating suspicious Account activity, unauthorized access attempts, bonus abuse, and potential money-laundering patterns. | Technical Data, Usage Data, Transaction Data, Identity Data |
| Responsible gaming — monitoring play patterns to identify potential problem gambling behavior; administering self-exclusion requests and deposit limit settings; enforcing the 21+ age restriction. | Usage Data, Transaction Data, Identity Data |
| Customer support — responding to your queries, complaints, and support requests in a timely and informed manner. | Contact Data, Support Communications, Account Data |
| Promotional communications — sending you relevant bonus offers, seasonal promotions (e.g., Ramadhan cashback, Idul Fitri reload bonuses, Chinese New Year free spins), and platform updates, where you have opted in to receive such communications. | Contact Data, Usage Data |
| Legal and regulatory compliance — maintaining records required by applicable anti-money-laundering (AML) and know-your-customer (KYC) frameworks, and responding to lawful requests from competent authorities. | Identity Data, Financial Data, Transaction Data, Verification Documents |
| Platform improvement and analytics — understanding how players navigate the platform, which game categories are most popular, and where the user experience can be enhanced. | Usage Data, Cookie and Tracking Data (aggregated and anonymized where possible) |
Pro88 processes your Personal Data on the following legal grounds:
Pro88 does not sell your Personal Data to any third party. We share your data only in the following limited and controlled circumstances:
Where Personal Data is transferred to or processed by a service provider located outside the user's country, pro88 ensures that adequate contractual safeguards are in place — including Standard Contractual Clauses or equivalent transfer mechanisms — to protect the data to at least the same standard as this Privacy Policy requires.
Pro88 retains Personal Data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable legal, compliance, or regulatory obligations. The following retention periods apply as general guidance:
| Data Category | Retention Period |
|---|---|
| Account registration data (name, email, phone) | Duration of Account plus 5 years after closure |
| KYC and identity verification documents | Duration of Account plus 7 years after closure |
| Transaction and financial records | Duration of Account plus 7 years after closure |
| Support communications and chat logs | 3 years from the date of the communication |
| Technical and usage logs (IP addresses, session data) | 13 months from collection date (rolling basis) |
| Marketing consent records | Until consent is withdrawn, plus 2 years thereafter |
| Self-exclusion records | Permanently retained to prevent re-registration during exclusion periods |
After the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymized. Where anonymization is technically achievable, anonymized data may be retained for aggregate statistical analysis without limitation, as it no longer constitutes Personal Data.
Pro88 employs a layered, defense-in-depth security architecture to protect your Personal Data against unauthorized access, accidental loss, disclosure, or destruction. Key security measures include:
While pro88 takes all reasonable precautions to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying pro88 immediately if you suspect unauthorized access to your Account.
Cookies are small text files that are placed on your device when you visit a website. They allow the website to remember information about your visit — such as your login session, language preferences, and browsing behavior — to improve functionality and user experience on subsequent visits.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — maintains your login session, secures your Account, and enables the cashier and game interfaces to operate correctly. | Session / up to 24 hours |
| Functional | Remembers your preferences (e.g., game lobby view, notification settings) so you do not need to re-configure them on each visit. | Up to 12 months |
| Analytical | Collects aggregated, anonymized data about how Users navigate the platform — which pages are visited most, where users exit, and how long sessions last — to inform platform improvement decisions. | Up to 13 months |
| Security | Supports fraud detection by flagging unusual login patterns, device changes, and suspicious behavioral signals for review by the security team. | Up to 6 months |
Strictly necessary and security cookies cannot be disabled without materially impairing the platform's core functionality. Functional and analytical cookies may be declined by adjusting your browser settings to block or delete cookies. Please note that disabling functional cookies may reduce the quality of your experience on the platform.
As a User of the pro88 platform, you have the following rights with respect to the Personal Data we hold about you. To exercise any of these rights, contact our support team via live chat or at support at pro88.vu. Pro88 will respond to all verifiable requests within 30 calendar days.
The pro88 platform is strictly intended for adults aged 21 and above. Pro88 does not knowingly collect or process Personal Data relating to individuals under the age of 21. Age verification is conducted at the point of Account registration and again during the KYC process prior to the processing of any withdrawal.
If pro88 becomes aware that Personal Data has been collected from an individual under the age of 21 — whether through an internal review, a report from a third party, or through the KYC process — the following actions will be taken immediately:
If you are a parent or guardian and believe that your child has registered an Account on pro88 without your knowledge or consent, please contact our support team immediately via live chat. We will act on any such report without delay.
Pro88 reviews this Privacy Policy periodically and reserves the right to update it at any time to reflect changes in our data practices, applicable legal requirements, or the Services we offer. The date of the most recent revision is displayed at the top of this page under "Last Updated."
Where a proposed change is material — meaning it significantly affects the way your Personal Data is collected, used, or shared — pro88 will provide at least seven (7) days' advance notice via a prominent notice on the platform or via your registered email address, prior to the revised policy taking effect. For non-material changes (e.g., formatting corrections, clarification of existing language), the updated policy will take effect immediately upon publication.
Continued use of the pro88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should cease using the platform and may request Account closure as described in the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact pro88 through the following channels:
When submitting a data rights request by email, please include your registered Account username and a brief description of your request. Pro88 may need to verify your identity before processing certain requests to ensure that Personal Data is not disclosed to unauthorized parties. We aim to acknowledge all written requests within 5 business days and to resolve them within 30 calendar days.
Every measure listed below is active on the pro88 platform right now — not aspirational commitments, but live, operational protections for every registered player.
All data transmitted between your browser and the pro88 platform is encrypted using industry-standard TLS 1.2+ protocols. Your credentials and financial details are never exposed in transit.
Every Account undergoes identity verification before any withdrawal is processed. This protects the platform — and you — from fraud, impersonation, and unauthorized access to your funds.
Pro88 does not sell, rent, or trade your Personal Data to any third party for marketing or commercial purposes. Data sharing is strictly limited to payment processing and compliance obligations.
Access, correct, export, or request deletion of your Personal Data at any time by contacting our 24/7 support team. Pro88 responds to all verified data rights requests within 30 days.
Pro88 retains your data only for as long as operationally and legally necessary. Once the retention period expires, data is securely deleted or irreversibly anonymized — no indefinite storage.
Have a question about how your data is used? Our support team — including Indonesian-speaking agents — is available around the clock via live chat to address any privacy concern without delay.
You have reviewed how pro88 handles your privacy. Log in now to explore live casino, sports betting, and premium slots — all in IDR, with fast payouts and full data protection. Adults 21 and above only.